Commerce Operations
Commerce Operations That Does the Work
How Grabb runs configured work across sales, orders, demand and fulfillment for CPG brands, distributors and manufacturers, while your existing systems stay in place.
The short answer
Grabb is Commerce Operations software for CPG brands, distributors and manufacturers. It takes on configured work across sales, orders, demand and fulfillment, and brings your team the decisions that need them. Your ERP and other systems remain systems of record.
In this article
What this guide covers
This guide preserves the previous Grabb homepage narrative as a practical reference.
It explains why growth creates more work between systems, how a System of Action differs from systems of record, and how Grabb runs configured work across sales, orders, demand and fulfillment.
Commerce Operations that does the work
Grabb is Commerce Operations software for CPG brands, distributors and manufacturers.
It takes on configured work across sales, orders, demand and fulfillment, and brings your team the decisions that need them.
Your team should not have to hold every workflow together. Orders sit in inboxes. Reorders slip past. Someone has to compare records and move the next step forward. Grabb runs that repeatable work using the systems you already have.
- Grabb detects what needs attention.
- It applies your rules and executes the authorized next step.
- Your team handles exceptions, approvals and customer conversations.
Start with the work taking time from your team: order entry, account follow-up or recurring operational checks. Configure what Grabb runs and when a person steps in.
Why teams need an operating layer
Growth creates more work between systems. For the full list of operator reasons, including the scale-shock growth diagram from the previous homepage, read 10 Reasons to Choose Grabb for Commerce Operations.
Snapshot of the ten reasons
- Growth adds work between systems
- Your systems are made to record
- Changes should trigger a response
- Track the work through to its outcome
- Sales and operations work better as one system
- Check the context before acting
- Automate the repeatable. Manage the exception
- Take repetitive work out of the workload
- Your operating logic, not somebody else’s template
- See the workflow Grabb can run for you
Where to go next
FAQ
What is Commerce Operations?
Commerce Operations is the work required to move products from demand to order to fulfillment to repeat purchase across customers and channels. It is the work between systems that usually falls on people.
Does Grabb replace our ERP?
No. ERP, accounting, ecommerce, EDI and logistics systems remain systems of record. Grabb works across supported systems as a System of Action that detects, prioritizes and executes configured work.
What work can Grabb run?
Grabb can run configured workflows across sales execution, order operations, fulfillment, demand and retail or distributor operations, within the rules and permissions your team sets.
What stays with people?
Exceptions, approvals and decisions outside configured rules stay with your team. Grabb executes supported steps and escalates what needs judgment.
Order automation
See Grabb process one of your orders
Bring a redacted customer purchase order to a Grabb demonstration. We will map the document, validation requirements and appropriate QuickBooks workflow for your operation.