How Cultures Chloris Scaled Retail Orders with Grabb

Cultures Chloris is a Canadian licensed producer serving hundreds of dispensaries and retail locations across Canada.

Growth created a valuable commercial opportunity. It also increased the pressure on the team responsible for getting every product to the right location at the right time.

The challenge: more retailers, more order formats

Orders did not arrive through one predictable channel or format. The team handled bulk orders, individual store orders, placements, bookings, PDFs and Excel files.

Each retail relationship could also carry its own requirements for pricing, quantities, SKUs, delivery timing and regulatory information.

As volume increased, the same team had more documents to interpret, more lines to enter and more exceptions to resolve. A missed SKU, incorrect quantity or late order could mean an empty shelf, delayed revenue or strain on an important retailer relationship.

From documents to a controlled QuickBooks workflow

Grabb gives Cultures Chloris a controlled path from the customer document to QuickBooks Online:

PDF or Excel order → data extraction → customer and product matching → exception review → QuickBooks Online workflow

The automation reduces repetitive order entry while keeping people involved when an order needs judgment. Different retail documents can move through the same operating workflow, instead of treating every file as a new manual project.

The results

Cultures Chloris saves 22 hours of manual order work per week with Grabb.

Those hours return to customer service, fulfillment coordination and managing growth. The operating value also includes:

• Better control over pricing, quantities, SKUs and delivery requirements
• More consistent support for on-time, in-full targets
• Lower risk of preventable chargebacks caused by order-entry or timing issues
• More capacity to process growth without adding the same amount of administrative work

“We started using Grabb to process PDF POs and batch Excel POs into QuickBooks about a year ago. Since then our volume has gone up significantly and the manual work that came with each customer just isn’t a burden anymore. We also use the targets from sales module to build our budget. It’s become part of how we forecast production now. And the team is there when you need them. They listen and they’re very responsive!”

What comes next

Once order data is structured, Cultures Chloris can use Grabb to understand demand variation at the individual store level. The team can see how products and locations behave differently and make better decisions about fulfillment, inventory and revenue opportunities by store.

Want to evaluate the same workflow with your own documents? Book a demonstration and bring a redacted PDF or Excel customer order.

Visit Cultures Chloris at cultureschloris.com.